Marketing MCQs

1725 MCQs  (Page 49 of 173)

The banks, hotels, airlines, law firms and insurance companies are example of services of __________?
A. Government sector
B. Private non-profit sector
C. Manufacturing sector
D. Business sector
The determinants of service quality in service-quality model includes ____________?
A. Reliability and empathy
B. Responsiveness
C. Assurance and tangibles
D. All of the above
The business can be defined in the dimensions of __________?
A. Customer groups
B. Customer needs
C. Technology
D. All of the above
The churches, museums and charities are examples of the services of _________?
A. Government sector
B. Private non-profit sector
C. Manufacturing sector
D. Business sector
The characteristics of services include __________?
A. Variability and inseparability
B. Intangibility
C. Perishability
D. All of the above
According to categories of services mix, and the products that have no accompanying services are classified as ___________?
A. Tangible goods with accompanying services
B. Pure tangible goods
C. Pure services
D. Major service with minor goods
Considering the categories of services mix, the meal of restaurant is classified as example of __________?
A. Pure services
B. Major service with minor goods
C. Tangible goods with accompanying services
D. Pure tangible goods